Bug fixes
Broken carts, checkout errors, layout bugs and app conflicts, fixed by an engineer who knows your theme.
Shopify maintenance
A Shopify team on call, without hiring one.
Fixes, speed work, new features and sale-day cover from engineers who already know your store. Average reply on a working day: 11 minutes.
Average reply11 minutesOn a working day
Support hoursUntil 23:00 ISTMonday to Saturday
Miduty's retainer3.5 yearsAnd counting
Clients45+Most still with us
Included
What the retainer covers.
Speed and Core Web Vitals
Regular checks on load time and responsiveness, with app and script clean-ups before they cost sales.
New features and pages
Landing pages, product templates, bundles and integrations, built on a preview theme and tested first.
Sale-day cover
The theme, apps and checkout checked before every launch or sale, and an engineer on hand while it runs.
Platform upkeep
Theme updates, app audits and Shopify platform changes handled before they break something.
Engineers, not managers
You talk to the people doing the work. No account manager passing messages between you.
How it works
Clear scope and price before work starts.
- 01
Introductory call
30 minutes with Suvam on what the store needs.
- 02
Store audit
Theme, apps and speed reviewed before we quote.
- 03
Scoped retainer
A monthly scope and price, agreed up front.
- 04
Ongoing support
Requests answered in 11 minutes on average.
Selected work
Stores we run.
Store, CRO and ads, run by us since 2023.
Health and wellnessRead the case study
Migrated at up to 500 orders a day. Zero downtime.
Health and wellbeingRead the case study
Build-your-own hampers, native to Shopify.
GiftingRead the case study
A theme park site that sells tickets first.
EntertainmentRead the case studySome of our best work sits behind NDAs. Ask us about it on a call.All 16 case studies
“We don’t even think twice, we just call them.”
Harman VirkCo-founder, Oxie Nutrition & Wonderland ParksQuestions
What founders ask first.
What does a Shopify maintenance retainer include?
Fixes, speed work, new features, releases and late-night saves, handled directly by our engineers. Average reply on a working day: 11 minutes.
How quickly do you respond?
Our average reply on a working day is 11 minutes, Monday to Saturday, 9:00 to 23:00 IST. Urgent problems on sale days come first.
How much does Shopify maintenance cost?
Retainers are priced on your store and how much ongoing work it needs. After a short audit you get a fixed monthly scope and price before anything starts.
Can you take over a store another agency built?
Yes. We start with an audit of the theme, apps and code, fix what is risky first, and document the store so nothing depends on one person.
Do you maintain Shopify Plus stores?
Yes, including checkout extensions, Shopify Functions and Flow automations.
Do you only work with Indian brands?
No. We are based in India and work with brands worldwide, Monday to Saturday, 9:00 to 23:00 IST.
Guides
Read before you decide.
Shopify maintenance
What a Shopify Maintenance Retainer Should Include
The scope, response times and ownership questions worth asking before you sign an agency, freelancer or in-house hire.
6 min readRead the guideShopify maintenanceHow Fast Should Bug Fixes Turn Around
A severity framework for turnaround time, and the questions worth asking before you sign a retainer.
5 min readRead the guideShopify maintenanceThe Shopify App Audit
Most stores pay for apps they no longer use, twice: in subscriptions and in load time. How to cut both without losing features.
12 min readRead the guideAlso from Knox:Shopify developmentShopify migration
Get started
Talk to us about your store.
Average reply 11 min
Book a call
30 minutes with Suvam. Leave knowing what to fix, build or leave alone.
Book a call